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EMS - 10+ days from Japan --> Canada?EMS - 10+ days from Japan --> Canada?

First a little backstory.

I'm a regular buyer from AmiAmi. And by "regular" I mean at least one large package per month [I combine all of the items into one shipment]. Sometimes more than one shipment, but always one. This has been going on for about two years now. Generally, since all of the items are in a single order, EMS or SAL Parcel are my only options. Obviously I go with EMS since the price between the two are so close and you get so many added benefits with EMS [thankfully we normally don't get charged from customs here in Canada]. I've never had a problem with EMS, and the items usually arrive within Canada [and to my door] within 3-5 days.

Not this time.

My August AmiAmi order was shipped via EMS on September 4th and the tracking information still says "Dispatch from outward office of exchange". This leads me to believe that it hasn't even entered Canada yet [yes, I tried entering the tracking information into the Canada Post website and it confirms my belief by saying "International item has left originating country and is en route to Canada"].

Has anyone else encountered longer than normal EMS times [holidays not included]? I'm curious as to who I should contact, AmiAmi or Canada Post. Since it apparently hasn't yet entered Canada I'm guessing Canada Post wouldn't be able to help me, but I'm not sure if enough time has passed to warrant an email to AmiAmi. The package cost me over 30,000+ yen, so it's not exactly "throw-away" items. :/

Any help/assistance in this matter would be greatly appreciated.
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1pt
Kirjava444 (3年前) #2354207I checked just now, and my EMS package has also been accepted in Richmond! :D
Any news on your end?

I was just going to update you too. Mine has been accepted into Richmond, as well. Of course this happens just AFTER I email [and receive] a reply back from AmiAmi, but at least it's on its way.

I'm glad to hear that yours was successful. We shall soon be enjoying our spoils. Soon.
3年前
0pt
vyseoftheskies (3年前) #2354085Thanks man, that's great news!
I shall await patiently!


I checked just now, and my EMS package has also been accepted in Richmond! :D

Any news on your end?
3年前
0pt
Kirjava444 (3年前) #2354040Thought I'd give an update, my EMS package still has not updated the tracking, but a SAL package shipped a day later that was also sitting in 'en route to Canada' limbo has finally been updated to 'Accepted' in Richmond. Hoping our packages will follow suit!
Thanks man, that's great news!

I shall await patiently!
3年前
0pt
vyseoftheskies (3年前) #2353975Haha, well that's strange. It seems as though shipments sent out around the time as ours did suffered delays?
I'm almost tempted to contact AmiAmi about it now so they can investigate it on their end [with Japan post]...


Thought I'd give an update, my EMS package still has not updated the tracking, but a SAL package shipped a day later that was also sitting in 'en route to Canada' limbo has finally been updated to 'Accepted' in Richmond. Hoping our packages will follow suit!
3年前
0pt
Kirjava444 (3年前) #2353960Will do for sure. Still no updates today, though I noticed another EMS package that shipped a few days ago made it into Canada
Haha, well that's strange. It seems as though shipments sent out around the time as ours did suffered delays?

I'm almost tempted to contact AmiAmi about it now so they can investigate it on their end [with Japan post]...
3年前
0pt
vyseoftheskies (3年前) #2353923Yeah, here's hoping!
Still no update in the tracking information, and each day that passes without one only further agitates me. It's somewhat humorous considering Ryuko [Phat Company} is among one of the many items in the shipment, with the idea of "Don't Lose Your Way". Well, it seems as though it did. :/
If you get any updates on your end, Kirjava444, it'd be appreciated if you could update it here. I'll do the same.


Will do for sure. Still no updates today, though I noticed another EMS package that shipped a few days ago made it into Canada
3年前
0pt
Kirjava444 (3年前) #2352726Knowing that it's not just me actually makes me feel a bit better though! Since it probably indicates a slowdown in the system, rather than a lost package
Yeah, here's hoping!

Still no update in the tracking information, and each day that passes without one only further agitates me. It's somewhat humorous considering Ryuko [Phat Company} is among one of the many items in the shipment, with the idea of "Don't Lose Your Way". Well, it seems as though it did. :/

If you get any updates on your end, Kirjava444, it'd be appreciated if you could update it here. I'll do the same.
3年前
0pt
vyseoftheskies (3年前) #2352430Haha, our packages are in limbo together. Or maybe the airplane dumped the cargo en-route and they're drifting in the middle of an ocean somewhere...
Let us hope that's not the case.


Knowing that it's not just me actually makes me feel a bit better though! Since it probably indicates a slowdown in the system, rather than a lost package
3年前
0pt
blackprime (3年前) #2351593so wait, people living in canada don't get custom fees from using ems? hmm i might start using it if it's true.
Maybe I've just been lucky? Maybe 9/10 out of 10 packages incur customs fees, but it's pretty rare. Not saying it can't happen, but it doesn't happen often for me.

blackprime (3年前) #2351593so wait, people living in canada don't get custom fees from using ems? hmm i might start using it if it's true.
Sorry, I should have been more clear.

While we can get customs charges for using EMS, it doesn't happen frequently [at least for me, living in Alberta]. If I do, it's usually not much.Kirjava444 (3年前) #2351660Interestingly, I also have an EMS package that shipped september 4 and still says en route to Canada. Maybe there's some kind of slow down in the system
Haha, our packages are in limbo together. Or maybe the airplane dumped the cargo en-route and they're drifting in the middle of an ocean somewhere...

Let us hope that's not the case.

Kirjava444 (3年前) #2351965I don't often get customs fees using EMS, but it definitely does happen sometimes (I'm in Alberta, for reference)
Yeah, it might be a Province thing. I rarely get customs charges for EMS here in Canada.
3年前
0pt
I don't often get customs fees using EMS, but it definitely does happen sometimes (I'm in Alberta, for reference)
3年前
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